Welcome to PDFpen support, how can we help?
Learn about Smile products, search our Knowledge Base for answers. Getting started? Get service, support, and professional advice through our video tutorials.
FAQ
- Getting started? Watch PDFpen in action on our Video Tutorials page
- PDFpen comes with extensive Help documentation:
- In-app Help manual: Look under Help in the PDFpen menu bar
- Online Help manual
- Off-line Help manual: Download the PDF
- Older version? Download PDFs for PDFpen 6 Help, PDFpen 5 Help, PDFpen 4 Help and PDFpen 3 Help
- Check out our Frequently Asked Questions (FAQ) below for the most common questions
- Can’t find your answer? Contact us
See the installation instructions here.
Buy PDFpen now from our web store. To buy from within the product itself click here for instructions.
Find directions to upgrade PDFpen. If they don't help, contact support
PDFpen or PDFpen 7 can only be upgraded for free via download of the direct-purchase version of PDFpen or PDFpen 7, not via the Mac App Store version. When you launch the downloaded app, you'll be prompted to locate your PDFpen 6 Mac App Store receipt file, as that can only be read with your permission. Once your receipt is verified, PDFpen or PDFpen 7 will offer to contact our server and issue you a license to the direct purchase version.
Yes, if you are the only user of those computers. If you have multiple computers used by more than one person in the same household, you can purchase a Family Pack license, which covers 5 computers in the same household. (Click here for more information.)
See this comparison chart of PDF editing features in other PDF editing software.
PDFpenPro has all the PDF editing features of PDFpen. PDFpenPro also has the ability to:
- Convert websites to multi-page PDFs, complete with hyperlinks
- Create cross-platform fillable PDF forms
- Export to Microsoft® Excel, PowerPoint and PDF/A formats
- Create and edit PDF document Table of Contents.
- Create form fields automatically in a non-interactive form
- Edit document permissions to restrict saving, printing, copying, etc.
For Mac OS X 10.9-10.7 please download PDFpen 6.3.2. Mac OS X 10.6 please download PDFpen 5.9.5. For Mac OS X 10.4 and 10.5, please download PDFpen 4.7.1. For Mac OS X 10.2.5 – 10.3.9, please download PDFpen 2.4.3.
We stopped selling v.6 licenses when v.7 was released. A current version license of PDFpen v.7, can be used to register a previous version, like v.6. This license will also work in the future to register PDFpen v.7 should you update beyond Mac OS X 10.9 Mavericks and need to be able to run PDFpen v.7.
Yes, there is a 30% education discount. Please visit our education store for more details.
Smile submits applications for review by the Mac App Store on the day that they are released. Apple must approve the update, and has sole control over when they appear in the Mac App Store.
Learn more about and iCloud Drive on our blog
Have any other questions? Search our Knowledge Base for answers.
System Requirements
PDFpen and PDFpenPro 7.x are compatible with Mac OS X 10.10 (Yosemite).
PDFpen 6.x and PDFpenPro 6.x are compatible with Mac OS X 10.7, 10.8, and 10.9 (Lion, Mountain Lion, and Mavericks).
PDFpen 5.x and PDFpenPro 5.x are compatible with Mac OS X 10.6, 10.7, 10.8, and 10.9 (Snow Leopard, Lion, Mountain Lion, and Mavericks). Version 5.8 requires 64-bit Intel Core 2 Duo Mac.
For Intel Core Duo and Solo Macs, please download PDFpen 5.7.2 or PDFpenPro 5.7.2.
For 10.4 and 10.5, please download PDFpen 4.7.2 or PDFpenPro 4.7.2.