Welcome to PDFpen for iPad & iPhone support, how can we help?
Learn about Smile products, search our Knowledge Base for answers. Getting started? Get service, support, and professional advice through our video tutorials.
Video Tutorials
FAQ
Here are a few of our other resources:
- Getting started? Watch PDFpen 2 in action on our Video Tutorials page
- PDFpen for iPad comes with extensive Help:
- Online Help manual: View the latest Help online
- Check out our Frequently Asked Questions (FAQ) below for the most common questions
- Can’t find your answer? Contact us
The easiest way is to use iCloud.
Turn on iCloud storage in the Settings of PDFpen 2. Once turned on your files are automatically saved to iCloud.
On your Mac, open Finder and you should see "PDFpen" listed under "iCloud". You can also open and save documents stored in iCloud directly from the PDFpen open/save dialog.
If you don't see the iCloud > PDFpen option in Finder you can track down your iCloud files in Finder by choosing View > Go to Folder (Cmd+Shft+G) and pasting in this location:
~/Library/Mobile Documents/7PKJ6G4DXL~com~smileonmymac~PDFpen/Documents
Another popular way is Dropbox. Setup a Dropbox sync folder in PDFpen on your iPhone or iPad.
We recommend iCloud Drive to access files in those services.
This indicates changes to your PDF are being saved to iCloud. You may also see a progress bar at the bottom of the icon, indicating the progress of an update.
If you drag a document to move it, you can drop it in a folder by accident. Check your folders for your missing document.
PDFpen 2, for iPhone and iPad, requires an iPhone, iPad, or iPod touch running iOS 8.
Can’t find the answer you’re looking for? Try our Knowledge Base.
System Requirements
PDFpen for iPad & iPhone requires an iPad, iPhone, or iPod touch running iOS 8.