Welcome to PDFpen Scan+ support, how can we help?

Learn about Smile products, search our Knowledge Base for answers. Getting started? Get service, support, and professional advice through our video tutorials.

Video Tutorials

FAQ

Have a question? Search our Knowledge Base for answers. Here are a few of our other resources:

Yes. If you have the direct purchase version of PDFpen from the Smile store, you can export your scanned documents to a cloud service like Dropbox, Evernote, or Google Drive, and use that to access documents from your Mac. 

If you have PDFpen from the Mac App Store and PDFpen for iPad & iPhone, you can turn on auto-export to the PDFpen iCloud folder.

Yes, you can export documents from one app to the other.

Send a document from PDFpen to PDFpen Scan+:

  1. Open PDFpen. In “Documents” view tap "Edit".
  2. Tap the document you wish to transfer.
  3. Tap the Share icon in the menu bar then "Open In Scan+."

Send a document from PDFpen Scan+ to PDFpen:

  1. Open the document in PDFpen Scan+
  2. Tap the Share icon in the toolbar then "Open In PDFpen."

Dropbox, iCloud Drive, Evernote, and Google Drive. Document transfers are also supported via iTunes, FTP, and WebDAV. For import or export instructions, please check out the online Help. For services like Box and Alfresco, use iCloud Drive for access.

Yes, you can use iCloud to store documents and access them through PDFpen Scan+ on your other devices. This is the same iCloud folder used by PDFpen for iPad & iPhone and PDFpen for Mac (if purchased from the Mac App Store).

PDFpen Scan+ includes support for English, and you may download support for: Chinese (Simplified and Traditional), Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish. To add a language:

  1. Tap the Tools icon  > OCR language
  2. Tap the language you wish to download and confirm that you'd like to download that language.

To change the language used for recognition, revisit the OCR language setting and tap the language you want to use.

System Requirements

PDFpen Scan+ requires an iPad® or iPhone® running iOS 8 or later. iPhone 5 or later is strongly recommended.